ONLC Class Registration & Policies

CLASS FORMATS

LIVE, INSTRUCTOR-LED TRAINING CLASSES

OPTION 1 - Learn From Your Own Location
Take our live, online instructor-led classes from your own location with your own equipment to save on travel time and expense. See setup.

OPTION 2 - Learn at an ONLC Training Center
Attend our live, online instructor-led classes from any ONLC center coast-to-coast. Our centers are outfitted with computer equipment and provide an interruption-free space to concentrate fully on learning. See ONLC locations.

WITH BOTH OPTIONS...
No matter what location you choose, classes are live with an online instructor. Training is fully interactive and hands-on.* Attendees can interact with the instructor who is leading the class and supporting participants throughout. Ask questions, participate in class discussions and gain insight from the Q&As!

(* Classes related to concepts and processes rather than specific software are commonly more lecture and discussion oriented.)

GROUP TRAINING: Instructor-led Onsite or Online

Our Group Training solutions can save both time and money upskilling a team, department, division or company. Options can include our public and private solutions, lectures, self-study and more. Training can be delivered online or at your location (onsite). With private training, content can be customized to meet specific learning objectives, technologies, schedules and budgets. See group training to request a price quote.

ON-DEMAND COURSES: Self-study | eLearning

"On-Demand" is in the course title to indicate this learning format. On-Demand courses are self-study, self-paced training you take using your own equipment from your own location. These eLearning courses may include video tutorials, live labs and assessments. Once purchased, you'll have 24/7 access typically for multiple months to your self-study course (durations vary by title so this information is listed on the course outline).

CLASS TIMES

Live, instructor-led classes on our public schedule range from 1 to 5 days in duration and are held weekdays. Class times are based on the location time zone and are typically:

10:00am - 4:45pm Eastern
9:00am - 3:45pm Central
8:00am - 2:45pm Mountain
7:00am - 1:45pm Pacific

NOTE: Some classes may start earlier or have longer class times. Class hours can be viewed on the course outline page and will be in the confirmation email after registering.

TIP: On the course outline page, you can see the class times by resting your cursor on the class date (computer) or by touching the underlined date (mobile device).

CLASS SIZE / NUMBER OF ATTENDEES

Instructor-led classes are typically limited to 12 students nationwide as enrollments are a combination of those attending from home and from ONLC centers. Though we could greatly exceed that number for many titles, we limit class enrollments to ensure for individual attention from the instructor.

Indicators Next to Class Dates

On a course outline page you may see some of these icons next to a class date. We provide these to assist you with planning. Here's what they mean:

= Class is "Ready to Run" on the date(s) indicated.
        Class is expected to run provided any registered students do not elect to reschedule or cancel.

= Class is approaching Ready to Run status.
        These classes have an excellent chance of reaching "Ready to Run" status.

= Late Registration Fee May Apply.
        If you register within 5 days of a class, you will incur a late registration fee. This fee covers our increased costs to express ship books, late computer provisioning, etc. The fee varies by course.

= Final Chance to Register; does not guarantee availability.
         The date listed to the right of that line is the absolute last day ONLC will entertain a registration for this class date, and then only if class is not full AND there is space at the requested location.

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ONLC is a B2B PROVIDER

ONLC is a business-to-business (B2B) training provider. A handful of states prohibit their citizens from attending our instructor-led classes in that state IF they are paying for training personally (using your own money rather than paid by a business or employer). There is no such restriction on individuals whose employer or business is paying for the training, or for those purchasing On-Demand courses.

If you are in the first category of student and in a state that restricts private citizens your state requires us to decline your registration.

Get Personal Assistance / Help

If unsure of your skill level or which course most aligns with your career goals, contact our Education Advisors via the chat feature or call 1-800-288-8221 (weekdays).

WAYS TO REGISTER

Important notes:

• Registrations for live training must be made IN ADVANCE and are subject to class and location availability. Walk-ins will not be accepted.
• A guarantee of payment is required at the time of registration.
• An ONLC price quote is NOT a registration and does not reserve a seat in a class.
• When applicable, state tax is applied and is in addition to listed prices. On-Demand course purchases are taxed based on the purchaser's address.
  
  

REGISTER BY PHONE (major credit card, company PO or SF-182):  
Payment information is required at the time of registration. Accepted payment forms include a major credit card, Company Purchase Order with ONLC's NET 30 Days terms, and most government forms including SF-182.

1-800-288-8221
(M-F, 8:00 am - 6:00 pm Eastern)

REGISTER ONLINE (requires major credit card* or vendor voucher):

1. From the class outline web page click the ENROLL button under the desired class date.
   
   
2. A smaller window will open. If you want to attend class from your own location click Enroll Home/Office at the top of that window. If you want to attend from an ONLC center, use the scroll bar then click on the state/city. With the location highlighted in blue, click Enroll ONLC Location button at the bottom of the window.
   
   TIP: If the ONLC center you're requesting does not have availability, but nearby ONLC centers do you'll see those listed as an option.
   
   
3. Enter all required information on the registration form. Note, the way you enter your name is how it will appear on your certificate of completion.
   
   * Credit cards are charged three (3) business days before the class. A receipt will be sent to the e-address provided on the registration form. If you need the card charged sooner contact an ONLC Advisor at 1-800-288-8221 (Monday-Friday, weekdays) with that request.

REGISTER VIA EMAIL (requires Company Purchase Order or SF-182):  

IMPORTANT: Receipt of an email does NOT GUARANTEE a seat in the class. If you do not receive a reply from ONLC to your request by the next business day you need to contact an ONLC Advisor at 1-800-288-8221 (M-F, 8am-6pm Eastern).

All requests are subject to class and location availability. Additionally, we cannot process requests that are missing required information or forms.

1. Obtain your SF-182 or Company's PO agreeing to ONLC's NET 30 Days payment terms.
   Make sure the form or your cover information clearly identifies the following details:
   
   •   Student's name, e-address and phone number
   •   Course title, training location address, and class date(s)
   •   Company name with accounting contact and accounting phone number
   
   
   
2. Send PO/ SF-182 via email to ONLC   
   
   
   Company checks are only accepted at ONLC's Corporate Headquarters in Wilmington, Delaware. Payments should not be given to any other location (in person or mailed). See ONLC's vendor information for our Accounts Payable address, W9 and other vendor details.

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You should receive an email within 24 hours of registering if we have received and can accept your class registration.

If you have not received a confirmation within 24 hours of submitting a registration you need to contact us at 1-800-288-8221 for a review.

Emails are also sent if you cancel or reschedule a registration as confirmation.

ONLC has hundreds of training centers coast to coast. See ONLC's locations.

If you are attending class at an ONLC center there is a directions link in the registration confirmation email. Review the linked information PRIOR to the first day of class. There may be details you won't get from GPS such as where you are to be greeted, where you may or may not park, and so on.

Any travel, transit and parking costs are the sole responsibility of the attendee. If booking travel, we suggest you obtain refundable reservations. ONLC will not be responsible for any cancellation costs incurred including but not limited to airline tickets, hotel reservations, parking or meals.

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ONLC SITE: All the necessary equipment will be at our training center. Local staff will greet you and direct you to our training area. Please be prompt as the instructor may not be able to delay the start of a class for a student, and local staff may need to leave the center to accommodate others.

YOUR SITE: You will need to provide the necessary equipment and install the conferencing software to connect to your class. You should connect at least 30 minutes before the start of your class to verify that all connections are working properly.
Click to review setup options.

CLASS BREAKS: Most instructors will have a short break in the morning and another in the afternoon so students can stretch, use restrooms and so on. Additionally, there will be a slightly longer break for lunch. ONLC does not provide lunch.

ATTIRE: Those attending class at an ONLC center are invited to dress casually and comfortably. We want your focus on learning.

SKILLS & DECORUM: Prerequisites are listed on our course outlines for students to assess their suitability for a class. Additionally, ONLC’s advisors may be able to help you determine an appropriate level. Should a student be lacking the prerequisite skills for class or fail to maintain a professional demeanor in class, ONLC may exercise the following options:

• Restricted Participation
  Should an instructor find a student lacks the class prerequisite skills, is slowing down the overall pace of the class, distracting the class with topics outside of the scope of the class and level, the instructor can require that student continue with Restricted Participation status.
  
  Restricted Participation students may either remain in class doing the hands-on labs to the best of one's ability without asking questions or receiving assistance from the instructor, or may leave the class.
  
  Restricted Participation students who complete their original class may repeat the class at no additional charge once they have learned the necessary prerequisite skills using our Make-up Policy. You will need to use your original course materials as no new materials will be issued.
  
  
• Right of Dismissal
  In order to maintain a classroom environment that is conducive to learning for all attendees, ONLC Training Centers reserves the right to dismiss a participant who is harassing other participants, the instructor, or who in ONLC's judgment acts inappropriately or disruptively from the class and our premises.

NOTE: In the case of dismissal or choice by a Restricted Participation student to leave class at the time of status change, ONLC Training Centers’ liability will be limited to a refund of the class fee already paid by the participant/participant's organization. ONLC shall not be responsible for any consequential loss or inconvenience arising from the adjusted status.

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Course Certificate - Instructor-led Classes
ONLC provides a Certificate of Completion once your full attendance in an instructor-led class is confirmed. Certificates of Completion are sent via email to the e-address on the registration record. Certificates are provided as a .pdf so you have a digital record to print as needed. Allow up to a week following your class for receipt (see below exception).

Course Certificate Exceptions:
As of January 01, 2020, training centers are NOT allowed to issue a certificate of completion for ITIL classes per AXELOS guidelines. ONLC is permitted to issue a letter confirming course attendance only. Students who have attended ITIL training at ONLC in need of said letter should request ITIL attendance letter via email.

Copy of an Invoice/Receipt
Invoices and receipts are automatically generated and sent to the e-address provided on the registration.

If you need a copy of an invoice or receipt for which you registered directly with ONLC, you can obtain it here: get invoice/receipt. You need to enter the student's name exactly as provided at the time of registration PLUS zip code. After clicking OK you should see either:

• Invoice if payment has not yet been received/charged.
• Receipt once payment has been processed by ONLC.
  (Though we may have your credit card information, ONLC does not charge credit cards until three business days before class unless otherwise requested by the client.)

Invoices/receipts are available for up to one month from the date of the class.

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CANCELLATION / POSTPONEMENT BY ONLC
In the event ONLC needs to cancel an instructor-led class because the class date has not met minimum enrollment (determined 2-3 weeks prior), or postpone a class due to circumstances beyond our control, registered students will be notified as quickly as possible. In such cases, the student may choose to reschedule to a future class date at no additional charge, or cancel with refund if any money is on account for that specific registration.

CANCELLATION / RESCHEDULE REQUESTED BY STUDENT
Because we must assign instructors and provision computer resources in advance and possibly schedule training rooms and ship course materials, it is important students alert us ASAP with any cancel/reschedule requests to avoid penalties or restrictions. Please note the following policies:

If requested 15 or More Calendar Days before the Class
Student cancellation or reschedule requests received 15 calendar days or more before the class starts will be processed promptly.

• Cancellation requests made in this timeframe are eligible for refund of money on account for this specific registration.
  
  
• Reschedule requests made in this timeframe will be accommodated if availability exists and will be processed at no additional charge.

If requested 14 Calendar Days or Less before the Class
For most titles but not all (see exceptions below), cancellation or reschedule requests made by the student 14 calendar days or less before the class starts will be charged 100% the course fee and are not entitled to a refund.

• The student has one (1) opportunity to use our Make-Up policy to have those funds applied to a later class date.
  
  
• Students requesting to change just their class location between eight (8) and fourteen (14) days prior to the class MIGHT be possible if ONLC has availability, but may be subject to an additional charge for provisions re-routing. ONLC cannot accommodate location change requests made seven (7) days or less before the class start.

Exceptions:
State Government: Individuals in programs directed by the State government will be subject to the cancellation policies dictated by that state. See your respective state enrollment application for details.

Cisco classes: Cancellation and reschedule requests made 14 days or fewer before the start of any Cisco class are NOT permitted. Funds will be forfeited and rescheduling is not allowed.

SUBSTITUTIONS
If you are unable to attend your class, a substitute who meets the course prerequisites may attend in your place at no additional charge for the original class title, date and location. If you cannot find a substitute, you will be subject to the class cancellation policy.

ONLC's MAKE-UP POLICY
For regularly scheduled, instructor-led, public classes taught by ONLC with the exceptions of below, students are permitted one (1) Make-Up opportunity to attend an instructor-led class that was paid for but not previously attended for no additional charge.

• Make-Up class registrations are subject to availability and are not entitled to refund.
  
  
• You must CALL 1-800-288-8221 (Monday-Friday, weekdays) and speak with one of our Education Advisors to schedule your Make-up class.
  
  
• Students may not reschedule a Make-up class registration. Any no shows or cancellations forfeit their one Make-up opportunity. Additionally, ONLC reserves the right to retire courses due to lack of demand. Retired classes are not available for Make-Up.

Exceptions:
Cisco classes: ONLC's Make-up option is not applicable for Cisco classes. Additionally, cancellations and reschedule requests made 14 days or fewer before the start of any Cisco class are NOT permitted. Funds will be forfeited and rescheduling is not allowed.

Special events: Any trainings or sessions that are part of a special or limited offering do not qualify for the Make-up option.

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If you would like to repeat a daytime instructor-led (ILT) class you have already attended and paid for with ONLC, contact our Education Advisors toll free about our Retake option. Our retake policy allows for...

One (1) opportunity for the student to retake the exact same publicly offered instructor-led course that the student
previously attended at ONLC Training Centers for no additional charge within 12 months of the original class.

NOTE: The free retake for Business Process/Analyst classes
must be within six (6) months of your original class date.

Courses with new software versions, revisions or revised course materials are NOT eligible for retake. Retake students need to use the course materials that were provided for their original instructor-led class for the retake session. No new materials will be provided.

ONLC reserves the right to limit retake requests based on class capacity.

If you cancel your free retake registration 14 calendar days or less before the class start, or fail to attend class you forfeit your free retake opportunity. No substitutions allowed.

ONLC reserves the right to retire courses and/or software versions due to vendor update, change or discontinuation. Retired classes are no longer available for the free retake.

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There is no better way for us to show you the quality of our instructor-led training than to try it yourself. That's why we guarantee your satisfaction with our instructor-led training (ILT) classes.

If you are not satisfied with our live, Instructor-led training (ILT) for any reason, we'll refund 100% of the purchase price.
Alert us by the lunch break on the first day of class, return the training materials to us and we will promptly issue a refund.*

* Money-back guarantee applicable for instructor-led training (ILT) courses only. In cases where digital courseware is used, the cost of the materials will be deducted from the refund if already activated or accessed. Should there be additional elements, components or content those items are forfeited.

Hard copy materials must be returned to ONLC for full refund—either leave the hard copy materials if attending from an ONLC classroom, or ship it to our corporate HQ if you are a home/office attendee. Refund offer does not apply if student cancels or reschedules 14 or less days before the class, and is null and void if a Make-up policy registration or a self-study course/event.

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If you have any questions or need direct assistance we have a knowledgeable team of advisors. You can contact an ONLC Advisor via our chat feature (click the large version of this same icon ), or by calling...

1.800.288.8221
(weekdays)