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This three-day hands-on program leads to a ITIL Strategist Certificate in ITIL Direct, Plan, and Improve. This program is for IT professionals establishing oversight and control of an ITSM program who require effective skills in governance modeling and alignment, risk management, and oversight over the creation and execution of effective value streams to produce desired customer outcomes.
• Align
o Vision and Mission
o Strategy Tactics, and Operations
o Governance and Compliance
o Policies, Controls, and Guidelines
• Establish a Goals and Requirements Cascade
• Understand the role of GRC in the Service Value System
• Use the key principles and methods to drive improvements
• Learn and use the key principles of Communication and Organizational Change Management
• Define metrics and reporting to support organizational objectives
• Learn critical techniques to manage and improve value streams and practices
All IT staff and Management responsible for the governance of IT, definition of strategies, governance controls, policies, and compliance requirements would benefit from this course including:
• Senior IT Mgmt (CIO/CTO, IT Director, VP IT)
• Senior Program Management and PMO Leadership
• Portfolio Management
• IT Financial Management
• Enterprise Analysts
• Risk Managers
• Improvement Managers
All students need to have completed and passed the ITIL 4 Foundation examination prior to attending this course.
The ITIL Strategist: Direct, Plan, and Improve exam is a 90 minute, 40 question multiple choice exam. An optional examination is administered by an independent proctor at the end of the course. Certification and accreditation is through PeopleCert. Candidates must have attended an accredited training course (instructor led or online) to sit for the exam
Each student will receive a detailed workbook. All students receive access to a subscription to Axelos’ My ITIL, which includes online access to all ITIL Practice Guides. Other ITSM-related study material and books are available for purchase prior to, or during, the class.
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Attend hands-on, instructor-led ITIL® Strategist: Direct, Plan and Improve training classes at ONLC's nationwide locations. Not near one of our locations? Attend these same live classes from your home/office PC via our Remote Classroom Instruction (RCI) technology.
For additional training options, check out our list of Courses and select the one that's right for you.
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