| Class Dates and Times | ||
| 04/28/2025 | Monday | 10:00-4:45 EDT |
| 9:00-3:45 CDT | ||
| 8:00-2:45 MDT | ||
| 7:00-1:45 PDT | ||
| 04/29/2025 | Tuesday | 10:00-4:45 EDT |
| 9:00-3:45 CDT | ||
| 8:00-2:45 MDT | ||
| 7:00-1:45 PDT | ||
| 04/30/2025 | Wednesday | 10:00-4:45 EDT |
| 9:00-3:45 CDT | ||
| 8:00-2:45 MDT | ||
| 7:00-1:45 PDT | ||
Early Notice Class
Early Notice classes have enrollments that suggest that the class will run as scheduled.
| Last Reg Date | 4/23 |
Follow the link to our self-service price quote form to generate an email with a price quote.
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Receive an email when this class is available as "Ready to Run" or "Early Notice" status.
If you have high-speed internet and a computer you can likely take this class from your home or office.
ITIL 4 expands the scope of the world’s leading best practice framework for IT to incorporate many new ways of working, including Agile, LEAN, DevOps, and other innovative approaches. In this course you will learn the core aspects of the ITIL Framework and how to use it to improve the quality of services you deliver to your customers.
You will learn:
- The ITIL Service Management System
- The Service Value Chain
- Continual Improvement best practices
- Key Guiding Principles
- Governance Requirements
- Key ITIL Practices, including:
o Incident Management
o Service Request Fulfillment
o Service Level Management
o Service Desk
o Change Control
o Continual Improvement
o And many more
ONLC includes an exam voucher with our ITIL Foundation course. One Exam Voucher is included. Students should use it to pay for their ITIL exam with PeopleCert. The exam can be taken at one of PeopleCert's approved testing centers or online.
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Attend hands-on, instructor-led ITIL® 4 Foundation Certification training classes at ONLC's nationwide locations. Not near one of our locations? Attend these same live classes from your home/office PC via our Remote Classroom Instruction (RCI) technology.
For additional training options, check out our list of Business Process Courses and select the one that's right for you.
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