Supporting and Troubleshooting Windows 11 (55342/10982) - 10982 Course Outline

Course Overview
This is a 5-day ILT course that is designed to provide you with the knowledge and skills required to support and troubleshoot Windows 11 PCs and devices in an on-premises Windows Server Active Directory domain environment.

Course Objectives
Important Windows 11 features
How these features are used in an Active Directory
How to troubleshoot these features

Who Should Attend?
The primary audience for this course is Enterprise Desktop Support Technicians (EDSTs). These technicians provide Tier 2 support to users with domain-joined computers running the Windows 11 OS, typically in medium to large enterprise organizations.

Course Prerequisites
There are no prerequisites for this course.

Course Outline

1: Introducing Windows 11
Overview of Windows 11
Recommendations for typical troubleshooting procedures
Troubleshooting installation and deployment
Introduction to management and troubleshooting tools

2: Administering Windows 11 remotely
Using Windows Admin Center
Using Windows PowerShell
Implementing Remote Management

3: Troubleshooting startup and performing system recovery
Recovering Windows 11
Configuring the Registry
Troubleshooting Windows 11 startup
Implementing and troubleshooting BitLocker
Troubleshooting OS service Issues

4: Troubleshooting devices and device drivers
Overview of hardware troubleshooting
Troubleshooting device drivers

5: Configuring and troubleshooting network connectivity
Configuring network connectivity
Troubleshooting network connectivity
Implementing and troubleshooting name resolution
Implementing and troubleshooting remote access

6: Troubleshooting Group Policy
Overview of Group Policy
Resolve GPO application issues on client devices

7: Configuring and Troubleshooting Security Settings
Implementing network security
Implementing Windows 11 security features
Configuring and troubleshooting user accounts

8: Configuring and Troubleshooting User State
Implementing and troubleshooting user state
Implementing and troubleshooting Folder Redirection

9: Configuring and Troubleshooting Resource Access
Configuring and troubleshooting file access.
Configuring and troubleshooting shared folders.
Implementing and troubleshooting Work Folders.
Managing and troubleshooting printers.
Recovering files.

10: Troubleshooting apps
Troubleshooting desktop apps
Troubleshooting app compatibility
Managing UWP apps

11: Monitoring and Maintaining Windows 11
Monitoring Windows 11
Optimizing Windows 11 performance
Managing Windows 11 updates
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A10982

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