MS-721: Collaboration Communications Systems Engineer Course Outline
Course Overview
This training course is designed to give participants the knowledge and skills to become a Collaboration Communications Systems Engineer. Participants should understand the fundamentals of networking, telecommunications, audio/visual and meeting room technologies, identity and access management, and Microsoft Teams.
They will gain hands-on experience configuring and deploying Microsoft Teams Phone, meetings and certified devices including Microsoft Teams Rooms and Surface Hub. The course will also cover how to manage and monitor Teams Phone, meetings, and certified devices using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard.
In addition, the course will cover configuring and deploying Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.
Who Should Attend?
Collaboration Communications Systems Engineers are responsible for planning, deploying, configuring, maintaining, and troubleshooting Microsoft Teams Phone, meetings, and personal and shared space devices, including Microsoft Teams Rooms and Surface Hub.
Collaboration Communications Systems Engineers have a fundamental understanding of networking, telecommunications, audio/visual and meeting room technologies, identity and access management.
They are proficient in managing and monitoring Teams Phone, meetings, and certified devices using the Microsoft Teams admin center, PowerShell, the Microsoft Teams Rooms Pro Portal, and the Call Quality Dashboard. They deploy and configure Microsoft Teams Phone with PSTN connectivity through Microsoft Calling Plans, Operator Connect, Teams Phone Mobile, and Direct Routing.
Collaboration Communications Systems Engineers work with Teams Administrators, Microsoft Identity and Access Administrators, and Microsoft 365 Administrators. In addition, they may work with owners of other workloads, including facilities managers, network engineers, security engineers, device manufacturers, telephony providers, and Microsoft Certified solutions providers.
prerequisites
Microsoft 365 and Microsoft Teams
Networking, telecommunications, and audio/visual basics
Identity and access management basics
Course Outline
1 - Introduction to Teams meetings and calling
Overview of Teams meetings and events
Overview of Teams Phone
Overview of auto attendants and call queues
Overview of Teams devices
2 - Plan for Teams Phone
Plan to deploy Teams Phone
Plan for Teams Phone PSTN connectivity
Determine license requirements
Plan for Teams Phone devices
Plan and design Teams Phone features
Plan for voicemail
3 - Plan for Microsoft Teams Rooms and Surface Hub
Determine license requirements for Microsoft Teams Rooms and shared devices
Understand differences between Microsoft Teams Rooms on Android and Windows
Understand Microsoft Teams Rooms on Surface Hub 2S
Understand and plan Teams Room accessories, components, and peripherals
Understand Teams Rooms management options
4 - Plan and optimize network performance for Teams media
Understand Teams network requirements
Design network for media optimization
Design and implement QoS
5 - Configure and deploy Teams Phone
Configure emergency calling for Teams Calling Plans
Manage and configure Microsoft PSTN numbers
Configure Operator Connect and Teams Phone Mobile
Configure Teams Phone policies
Create and manage Teams policies
Configure Audio Conferencing
6 - Configure and deploy Teams Phone with Direct Routing
Design Direct Routing call flows
Implement SIP trunking with Direct Routing
Configure Emergency Calling for Direct Routing
Extend Teams Direct Routing infrastructure
Deploy and maintain a survivable branch appliance
7 - Extend Teams Phone with additional services
Understand how Teams interacts with additional services
Configure compliance recording in Teams
Configure and integrate a certified contact center in Teams
Design and deploy voice bots in Teams
8 - Manage meetings and events experiences
Explore meetings and events in Microsoft Teams
Configure meeting settings
Create and manage meeting policies
Configure audio conferencing
Create and manage meeting templates and template policies
Create and manage meetings customization policies
Configure live events settings
Create and manage live events policies
Examine live events across Microsoft 365
9 - Guided project - Create and assign Teams policies to meet business requirements in Microsoft Teams
Prepare
10 - Configure and manage voice users
Enable users for Teams Phone
Enable users for Direct Routing with Teams Phone
Enable additional calling features for Teams Phone
Enable users for Teams Phone Mobile
11 - Configure auto attendants and call queues
Design call flows for auto attendants and call queues
Configure auto attendants and call queues
Deploy a channel-based call queue
Configure resource accounts
Configure Microsoft 365 groups for voicemail
Interpret call queue conference modes
Interpret call queue routing methods
Configure holidays for auto attendants and call queues
Configure custom music on hold
12 - Configure, deploy, and manage Teams devices
Manage Microsoft Teams Phones
Manage Microsoft Teams Room Systems
Microsoft Teams Rooms management options
Manage Surface Hub 2S devices
Configure Microsoft Teams SIP gateway
Manage Microsoft Teams displays
Remote provisioning and sign in for Teams Phones
Update Microsoft Teams devices remotely
Manage Microsoft Teams device tags
13 - Guided project - Prepare meeting room experiences
Prepare
14 - Monitor and troubleshoot Teams collaboration communications systems
Diagnose and troubleshoot phone number assignment
Diagnose and troubleshoot Teams client issues
Diagnose and troubleshoot call failure and call quality issues
Report on and troubleshoot Teams calls with Call Quality Dashboard
Diagnose and troubleshoot Direct Routing issues
Troubleshoot and monitor Teams devices
Troubleshoot Teams meetings and calling
Troubleshoot Teams Rooms devices
View outline in Word
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