ITIL V3 Foundation Level Certification - ITSM Foundations V3 Course, Class Outline

(3 days)
Version V3

Overview
This 3 day ITIL Version 3 Foundation certification training program introduces the student to the fundamentals of IT Service Management as described in version 3 of the IT Infrastructure Library. Accredited by CSME, the course helps students prepare for the certification exam along with acquiring valuable insights from instructors who have actually managed IT operations and ITSM programs.

This course features lectures, discussion, team exercises and quizzes.

PMI Continuing Certification Requirements (CCR) Information:
To Request PDU’s use Registered Education Provider (REP) No: 2626
Professional Development Units (PDU’s): 21

COURSE OUTLINE

• Day 1
o Introduction
o ITIL Concepts
o Continuous Service Improvement
o Service Operation

• Day 2
o Review Day 1
o Service Transition
o Service Design

• Day 3
o Review Day 2
o Service Strategy
o Open itSM Solutions
o Review Program
o Self-Study, Exam Prep.

WHO SHOULD ATTEND
Senior IT and business executives, IT management and staff, consultants, project managers and others interested in learning about IT Service Management.

PREREQUISITES
None.

EXAM
An exam voucher number will be emailed to each student by the last day of class. It is the responsibility of the student to schedule their own exam. It is recommended that the exam be taken as close to the end of the class as possible.

REFERENCE MATERIAL
Each student will receive a workbook. Other ITSM-related study material and books are available for purchase prior to, or during, the class.

CREDITS EARNED
• 2 ITIL Expert Credits
• 18 PDU Credits

ITIL® courses are offered through itSM Solutions LLC, which is an accredited training provider.
View outline in Word

XIL100

Class Dates

9/27-9/29

Class Dates and Times
09/27/2010	Monday	10:00-4:45 EDT
		9:00-3:45 CDT
		8:00-2:45 MDT
		7:00-1:45 PDT
09/28/2010	Tuesday	10:00-4:45 EDT
		9:00-3:45 CDT
		8:00-2:45 MDT
		7:00-1:45 PDT
09/29/2010	Wednesday	10:00-4:45 EDT
		9:00-3:45 CDT
		8:00-2:45 MDT
		7:00-1:45 PDT

Ready to Run Classes
Ready to Run classes have enrollment levels that support the class running as scheduled over 95% of the time.

Click the green flag for more information.

Register Soon!
Registrations on or after Tuesday 9/21 incur a late registration charge to cover book shipping and provisioning costs.

Before 9/21	$2,100
On/After 9/21	$2,310

10/25-10/27

Class Dates and Times
10/25/2010	Monday	10:00-4:45 EDT
		9:00-3:45 CDT
		8:00-2:45 MDT
		7:00-1:45 PDT
10/26/2010	Tuesday	10:00-4:45 EDT
		9:00-3:45 CDT
		8:00-2:45 MDT
		7:00-1:45 PDT
10/27/2010	Wednesday	10:00-4:45 EDT
		9:00-3:45 CDT
		8:00-2:45 MDT
		7:00-1:45 PDT

Ready to Run Classes
Ready to Run classes have enrollment levels that support the class running as scheduled over 95% of the time.

Click the green flag for more information.

11/29-12/1

Class Dates and Times
11/29/2010	Monday	12:00-6:45 EST
		11:00-5:45 CST
		10:00-4:45 MST
		9:00-3:45 PST
11/30/2010	Tuesday	12:00-6:45 EST
		11:00-5:45 CST
		10:00-4:45 MST
		9:00-3:45 PST
12/01/2010	Wednesday	12:00-6:45 EST
		11:00-5:45 CST
		10:00-4:45 MST
		9:00-3:45 PST

Early Notice Classes
Early Notice classes have enrollment that suggest that the class will run as scheduled.

Click the yellow flag for more information.

12/20-12/22

Class Dates and Times
12/20/2010	Monday	10:00-4:45 EST
		9:00-3:45 CST
		10:00-4:45 MST
		9:00-3:45 PST
12/21/2010	Tuesday	10:00-4:45 EST
		9:00-3:45 CST
		10:00-4:45 MST
		9:00-3:45 PST
12/22/2010	Wednesday	10:00-4:45 EST
		9:00-3:45 CST
		10:00-4:45 MST
		9:00-3:45 PST

Fee: $2100

Email Alert

Receive an email when this class is available as "Ready to Run" or "Early Notice" status.

Attend from your office or home

If travel is inconvenient you may be able to participate from your office or home. If you have high-speed internet you can likely take this class from your office or home.

Need a class for a group?

We can deliver this class for a private group either at your location or ours. Click the link to request more information.

Request our mailings

800-288-8221

Search for

SCHEDULE

Ready to Run
All Classes

OTHER INFO
RCI Login
Registration
Locations/Directions
Classroom Rentals
CEU/CPE Credits
Privacy Policy
About Us
Contact Us

ONLC TRAINING CENTERS

800-288-8221 (USA) / 302-225-4470 (Other)

www.onlc.com

ONLC Training Centers has grown to be the largest IT training company in the US with over 200 classroom training locations. Click the links below to learn why so many people are selecting us as their training provider.
Our Classes	For Companies	RCI™
•Course Schedule (all titles) •Ready to Run Schedule (confirmed dates) •Class Registration & Policies	•Savings Options & Plans •Microsoft Office Migration •Microsoft Software Assurance Vouchers	•RCI Defined •No Travel Option •RCI FAQs
Why Register with ONLC	For Individuals	About ONLC
•Fewest Class Cancellations •Training Company Comparison •Reasons to Register Now	•Certification Programs •Savings Plans •Money Back Guarantee	•About Us •Our Instructors •Employment Opportunities
Other Information	For Government
•Events & Offers •Payment Options •Evening Sessions call for info	•Federal, State & Local •GSA •DoD 8570.1

•Locations by State
Over 200 sites throughout North America. For site details see ONLC Locations

Alabama Birmingham, AL Huntsville, AL Mobile, AL Montgomery, AL Arizona Phoenix, AZ Scottsdale, AZ Tucson, AZ Arkansas Bentonville, AR Little Rock, AR California Carlsbad, CA Century City, CA El Segundo, CA Elk Grove, CA Folsom, CA Glendale, CA Irvine, CA Los Angeles, CA Pleasanton, CA Redwood City, CA Riverside, CA Rolling Hills, CA Sacramento, CA San Diego, CA San Francisco, CA San Rafael, CA Santa Clara, CA Walnut Creek, CA Colorado Boulder, CO Centennial, CO Colorado Springs, CO Denver, CO Grand Junction, CO Loveland, CO Connecticut Danbury, CT Hartford, CT Milford, CT Newington, CT Stamford, CT Wallingford / New Haven, CT Delaware Wilmington, DE District of Columbia Washington, DC	Florida Bradenton / Sarasota, FL Boca Raton, FL Ft. Lauderdale, FL Ft. Myers, FL Jacksonville, FL Kissimmee, FL Miami, FL Miramar Beach, FL Orlando, FL Palm Beach, FL Plantation, FL St. Petersburg, FL Tallahassee, FL Tampa, FL Georgia Alpharetta, GA Atlanta, GA Buckhead, GA Dunwoody, GA Duluth, GA Kennesaw, GA Savannah, GA Idaho Boise, ID Illinois Chicago, IL Joliet, IL Naperville, IL Northbrook, IL Oakbrook Terrace, IL Peoria, IL Rockford, IL Schaumburg, IL Warrenville, IL West Dundee, IL Indiana Indianapolis, IN South Bend, IN Iowa Bettendorf, IA Cedar Rapids, IA Des Moines, IA West Des Moines, IA Kansas Overland Park, KS Topeka, KS Wichita, KS Lenexa, KS Kentucky Erlanger, KY Lexington, KY Louisville, KY Louisiana Alexandria, LA Baton Rouge, LA Lafayette, LA Lake Charles, LA Mandeville, LA New Orleans, LA Ruston / Grambling, LA Shreveport, LA	Maine Portland, ME Maryland Annapolis, MD Baltimore, MD Bethesda, MD Columbia, MD Frederick, MD Greenbelt, MD Owings Mills, MD Rockville, MD Massachusetts Andover, MA Beverly, MA Boston, MA Braintree, MA Mansfield, MA Springfield, MA Waltham, MA Westborough, MA Woburn, MA Worcester, MA Michigan Detroit, MI Grand Rapids, MI Lansing, MI Kalamazoo / Portage, MI Novi, MI Troy, MI Minnesota Edina, MN Minneapolis, MN St. Paul, MN Woodbury, MN Mississippi Jackson, MS Missouri Columbia, MO Kansas City, MO St. Louis, MO Springfield, MO Nebraska Lincoln, NE Omaha, NE Nevada Henderson, NV Las Vegas, NV Reno, NV New Hampshire Bedford / Manchester, NH Londonderry, NH Nashua, NH Rochester, NH New Jersey Bridgewater, NJ Iselin, NJ Morristown, NJ Mt. Laurel, NJ Paramus, NJ Princeton, NJ Red Bank, NJ	New Mexico Albuquerque, NM New York Albany, NY Bohemia, NY Buffalo, NY Manhattan, NY New York City, NY Poughkeepsie, NY Rochester, NY Rye, NY Syracuse, NY Uniondale, NY North Carolina Charlotte, NC Fayetteville, NC Greensboro, NC Raleigh, NC Wilmington, NC Ohio Akron, OH Beachwood, OH Cincinnati, OH Cleveland, OH Columbus, OH Dayton, OH Independence, OH Toledo, OH Oklahoma Oklahoma City, OK Tulsa, OK Oregon Beaverton, OR Bend, OR Portland, OR Pennsylvania Allentown, PA Erie, PA Exton, PA Harrisburg, PA Lancaster, PA Mechanicsburg, PA Monroeville, PA Philadelphia, PA Pittsburgh, PA State College, PA Wayne, PA Wilkes-Barre, PA Rhode Island Warwick / Providence, RI South Carolina Charleston, SC Columbia, SC Greenville, SC South Dakota Sioux Falls, SD	Tennessee Johnson City, TN Knoxville, TN Memphis, TN Nashville, TN Texas Abilene, TX Addison, TX Amarillo, TX Austin, TX Bryan / College Station, TX Corpus Christi, TX Dallas, TX El Paso, TX Fort Worth, TX Houston, TX Irving, TX League City, TX Loveland, TX McAllen, TX Midland, TX Plano / Frisco, TX Round Rock, TX San Antonio, TX Spring / The Woodlands, TX Sugar Land, TX Wichita Falls, TX Utah Provo, UT Salt Lake City, UT Vermont Burlington/Shelburne, VT Virginia Alexandria, VA Fairfax, VA Fredericksburg, VA Glen Allen, VA Manassas, VA Newport News, VA Norfolk, VA Reston, VA Richmond, VA Roanoke, VA Virginia Beach, VA Washington Bellevue, WA Bellingham, WA Bothell / Redmond, WA Kennewick / Pasco, WA Mukilteo / Everett, WA Olympia / Lacey, WA Puyallup, WA Seattle, WA Tacoma / Federal Way, WA Spokane, WA West Virginia Martinsburg, WV Wisconsin Brookfield, WI Glendale, WI Madison, WI Milwaukee, WI Wyoming Casper, WY Cheyenne, WY

•Locations by City
Attend hands on, instructor-led computer classes at our more than 200 classroom locations in these cities...

Abilene, TX Addison, TX Albany, NY Albuquerque, NM Alexandria, LA Alexandria, VA Allentown, PA Alpharetta, GA Amarillo, TX Andover, MA Annapolis, MD Atlanta, GA Austin, TX Baltimore, MD Baton Rouge, LA Beachwood, OH Beaverton, OR Bend, OR Bedford, NH Bellevue, WA Bellingham, WA Bentonville, AR Bethesda, MD Bettendorf, IA Beverly, MA Birmingham, AL Boca Raton, FL Bohemia, NY Boise, ID Boston, MA Boulder, CO Bradenton / Sarasota, FL Braintree, MA Bridgewater, NJ Brookfield, WI Bryan / College Station, TX Buckhead, GA Buffalo, NY Carlsbad, CA Casper, WY Cedar Rapids, IA Century City, CA Charleston, SC Charlotte, NC Centennial, CO Cheyenne, WY Chicago, IL Cincinnati, OH Cleveland, OH Columbia, MD Columbia, MO Columbia, SC Columbus, OH Corpus Christi, TX	Dallas, TX Danbury, CT Dayton, OH Deerfield, IL Des Moines, IA District of Columbia Duluth, GA Dunwoody, GA Edina, MN El Paso, TX El Segundo, CA Elk Grove, CA Erie, PA Erlanger, KY Exton, PA Fairfax, VA Fayetteville, NC Folsom, CA Fort Worth, TX Fort Lauderdale, FL Fort Myers, FL Frederick, MD Fredericksburg, VA Frisco, TX Glendale, CA Glendale, WI Grand Junction Grand Rapids, MI Greenbelt, MD Greensboro, NC Greenville, SC Harrisburg, PA Hartford, CT Henderson, NV Houston, TX Huntsville, AL Independence, OH Indianapolis, IN Irvine, CA Irving, TX Iselin, NJ Jackson, MS Jacksonville, FL Johnson City, TN Joliet, IL Kalamazoo / Portage, MI Kansas City, MO Kennesaw, GA Kennewick, WA Kissimmee, FL Knoxville, TN	Lafayette, LA Lake Charles, LA Lancaster, PA Las Vegas, NV League City, TX Lenexa, KS Lexington, KY Lincoln, NE Little Rock, AR Londonderry, NH Los Angeles, CA Louisville, KY Loveland, CO Madison, WI Manchester, NH Mandeville, LA Manhattan, NY Mansfield, MA Martinsburg, WV McAllen, TX Memphis, TN Miami, FL Midland, TX Milford, CT Milwaukee, WI Minneapolis, MN Miramar Beach, FL Mobile, AL Montgomery, AL Monroeville, PA Morristown, NJ Mount Laurel, NJ Mukilteo, WA Naperville, IL Nashua, NH Nashville, TN New Orleans, LA New York City, NY Newington, CT Newport News, VA Norfolk, VA Novi, MI Oakbrook Terrace, IL Oklahoma City, OK Olympia / Lacey, WA Omaha, NE Orlando, FL Overland Park, KS Owings Mills, MD	Palm Beach, FL Paramus, NJ Peoria, IL Philadelphia, PA Phoenix, AZ Pittsburgh, PA Plano, TX Plantation, FL Pleasanton, CA Portland, ME Portland, OR Poughkeepsie, NY Princeton, NJ Provo, UT Puyallup, WA Quad Cities, IA IL Raleigh, NC Red Bank, NJ Redmond, WA Redwood City, CA Reno, NV Reston, VA Richmond, VA Riverside, CA Roanoke, VA Rochester, NH Rochester, NY Rockford, IL Rockville, MD Rolling Hills, CA Rosemont, IL Round Rock, TX Ruston /Grambling, LA Rye, NY	Sacramento, CA Salt Lake City, UT San Antonio, TX San Diego, CA San Francisco, CA San Rafael, CA Santa Clara, CA Sarasota / Bradenton, FL Savannah, GA Schaumburg, IL Scottsdale, AZ Seattle, WA Shelburne, VT Shelton, CT Shreveport, LA Sioux Falls, SD South Bend, IN South Burlington, VT St. Louis, MO St. Paul, MN St. Petersburg, FL Spokane, WA Spring / The Woodlands, TX Springfield, MA Springfield, MO Stamford, CT State College, PA Sugar Land, TX Syracuse, NY Tacoma / Federal Way, WA Tallahassee, FL Tampa, FL Toledo, OH Troy, MI Tucson, AZ Tulsa, OK Uniondale, NY Virginia Beach, VA Wallingford, CT Walnut Creek, CA Waltham, MA Warrenville, IL Warwick / Providence, RI Washington, DC Wayne, PA West Dundee Westborough, MA Wichita, KS Wichita Falls, TX Wilkes-Barre, PA Wilmington, DE Wilmington, NC Woburn, MA Worcester, MA

•Attend class from Your Location
In addition to our sites, you can attend class from your PC via RCI™ in these and other areas...

Alabama Tuscaloosa, AL Arizona Flagstaff, AZ Florida Panama City, FL	Kentucky Bowling Green, KY Montana Billings, MT	North Dakota Bismarck, ND Fargo, ND Oregon Eugene, OR	South Dakota Rapid City, SD Texas Lubbock, TX	West Virginia Charleston, WV Morgantown, WV
Discover how RCI allows us to deliver live instructor-led training to just about anywhere. Learn about RCI