Monitoring and Troubleshooting Microsoft Exchange Server 2007 - 5051 Course, Class Outline
(2 days)
Version 2007
Overview
At the end of this two-day workshop, specialists will be able to monitor and troubleshoot an Exchange Server 2007 messaging system. Students will learn how to correlate client and server issues and resolve those issues. They will also learn how to monitor systems and create reports from the monitoring data.
Special Note Regarding Workshops
A workshop is a special category of course created by Microsoft. Workshops are designed to give the participant maximum hands-on exposure to the product. Much of the class is structured around independent labs where the instructor will be available for questions and to help you through the exercises. However, it is assumed that the students will be able to work through the material independently. There will be significantly less lecturing and demonstrations in this event compared to a traditional Microsoft course.
Audience
This workshop is intended for experienced enterprise-level messaging professionals who have at least 3 years experience working in the Information Technology field, including administering Exchange Servers.
At Workshop Completion
After completing this workshop, students will be able to:
• Monitor and troubleshoot client performance and connectivity.
• Monitor and troubleshoot mail flow.
• Monitor and troubleshoot messaging servers.
• Troubleshoot calendars and public folders.
• Monitor and troubleshoot external and additional services.
• Identify trends in a messaging system.
Prerequisites
This workshop requires that students meet the following prerequisites:
• Understanding of server hardware. For example, the role of hardware components and understanding of potential hardware bottlenecks.
• Basic knowledge of server and Exchange performance characteristics. For example, the importance of sample rates and sizes are and how they are used.
• Experience using these tools and applications:
• Perfmon command
• MDBVUE tool
• Active Directory Management tools
• telnet commands
• nslookup command
• Internet Information Services (IIS) Admin
• Windows PowerShell
• Exchange QueueViewer
• Exchange Management Console
• Event Viewer
• Outlook
• ADMAP command
• Working knowledge of Windows server operating system. For example, how storage is configured, basic backup and restore techniques, and what a client/server application interaction means.
• Working knowledge of network technologies. For example, what Transmission Control Protocol (TCP/IP) and Domain Name System (DNS) do and how to use them, basic routing concepts (Wide Area Networks (WAN) vs. Local Area Network (LAN) router vs. switch vs. hub).
• Working knowledge of Active Directory. For example, how user objects are managed, what is stored in Active Directory partitions, basic architectures (domain, forest, sites, etc.), and how domain controllers are managed. Also, site and site connector configuration, schema and configuration partitions, and Global Catalogs.
• Working knowledge of Exchange Server 2003. For example, what the different server roles are, how the different server roles interact, what protocols the server roles use to communicate, what roles the clients connect to, How messaging policies work, how Microsoft ActiveSync 4.2 interacts with Exchange Server, how to manage recipients in exchange and Active Directory (AD), how message hygiene interacts with the message flow.
• Understanding of Exchange transport technologies. For example, connectors, routing via AD sites, the basic components of the Simple Mail Transport Protocol (SMTP) transport system, how the client connectivity protocols work (Post Office Protocol (POP), Internet Access Message Protocol (IMAP), SMTP).
Completion of the following courses, or equivalent knowledge
• Course 5047A: Introduction to Installing and Managing Microsoft Exchange Server 2007
• Course 5049A: Managing Messaging Security using Microsoft Exchange Server 2007
Microsoft Certified Professional Exams
This course will help the student prepare for the following Microsoft Certified Professional exam:
• Exam Exam 70-236: Implementing: Troubleshooting
• Exam and Maintaining a MS Exchange Server 2007 Infrastructure.:
Course Materials
The student kit includes a comprehensive workbook and Student Materials compact disk for this class.
Course Outline
Unit 1: Introduction to Exchange Server Monitoring and Troubleshooting
After completing this unit, students will be able to explain how to monitor Exchange servers using Microsoft Operations Manager (MOM) and explain an Exchange troubleshooting model.
Topics
• Overview
• Introduction to Microsoft Operations Manager
• Introduction to Troubleshooting Exchange Server 2007
• Using MOM to Monitor Exchange Servers
Lab: Introduction to Exchange Server Monitoring and Troubleshooting
• Developing a Monitoring and Troubleshooting Process
Unit 2: Monitoring and Troubleshooting Client Performance and Connectivity
After completing this unit, students will be able monitor and troubleshoot mail flow.
Topics
• Overview
• Tools for Monitoring Client Performance and Connectivity
• Process for Troubleshooting MAPI Clients
• Process for Troubleshooting Client Access Server Clients
Lab: Monitoring and Troubleshooting Client Performance and Connectivity
• Monitoring Client Connectivity
• Troubleshooting Mailbox Log-On Issues
• Troubleshooting a Client Access Server Issue
Unit 3: Troubleshooting Access to Resources and Messages
After completing this unit, students will be able to troubleshoot access to resources and messages.
Topics
• Overview
• How Public Folder Access Works
• How Calendaring Works
• Process for Troubleshooting Client Access Server Issues
Lab: Troubleshooting Access to Messaging Contents
• Troubleshooting a Public Folder Access Issue s
• Troubleshooting a Calendaring Issue
• Troubleshooting an Outlook Web Access (OWA) Access Issue
• Troubleshooting an E-Mail Message That Won't Open
Unit 4: Monitoring and Troubleshooting Mail Flow
After completing this unit, students will be able to monitor and troubleshoot mail flow.
Topics
• Overview
• Tools for Monitoring Mail Flow
• Process for Troubleshooting Internal Mail Flow
• Process for Troubleshooting External Mail Flow
Lab: Monitoring and Troubleshooting Mail Flow
• Configuring Monitoring of Message Queues
• Troubleshooting a Message Queue Bottleneck
• Troubleshooting an Undelivered E-Mail Message
Unit 5: Monitoring and Troubleshooting Mailbox Servers
After completing this unit, students will be able to monitor and troubleshoot mailbox servers.
Topics
• Overview
• Tools for Monitoring Mailbox Servers
• Process for Troubleshooting Mailbox Servers
• Guidelines for Troubleshooting Mailbox Server Performance
Lab: Monitoring and Troubleshooting Mailbox Servers
• Configuring monitoring of Mailbox servers
• Troubleshooting a Mailbox Log-on Issue
• Troubleshooting a Mailbox Store Mounting Issue
Unit 6: Monitoring and Troubleshooting External and Additional Services
After completing this unit, students will be able to monitor and troubleshoot external and additional services.
Lessons
• Overview
• External and Additional Services Required by Exchange Server 2007
• External Services Required for Unified Messaging in Exchange Server 2007
• Tools for Monitoring External Services
Lab: Monitoring and Troubleshooting External and Additional Services
• Configuring Monitoring of External Services
• Troubleshooting External Services
• Discussion: The Impact of External and Additional Services on Exchange Environments
Unit 7: Identifying Trends in a Messaging System
After completing this unit, students will be able to identify and address trends in a messaging system.
Topics
• Overview
• Tools for Identifying Trends in a Messaging System
• Information Required to Identify and Resolve Trends
Lab: Identifying Trends in a Messaging System
• Creating Messaging Reports
• Evaluating Messaging Reports
• Recommending Configuration Changes
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AM5051
