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Active Directory
Active Directory (AD) Implementation, Support ...

Adobe
Acrobat, Dreamweaver, Flash, Fireworks, Illustrator, InDesign, Photoshop...

Altiris
Client Management Suite (CMS), Deployment Solution, Notification System...

BizTalk Server
2009, 2006, Developer, Deep Dive...

Business Analyst & ITIL
ITIL Foundation, Practitioner, Lifecycle, Business Analyst CBAP, Software Testing & Quality, Use Case...

Business Intelligence
Crystal Reports, PerformancePoint, Software Quality Assurance...

Cisco
CCNA Bootcamp, Routers, Network Devices, IP Communications, Security, Service Provider...

Citrix
XenApp (Presentation Server), XenServer, EdgeSight, NetScaler, Password Manager...

CompTIA Certification
A+, Network+, Security+ ...

DoD 8570.1
IAT, IAM, baseline certifications, A+, Network+, Security+, SCNP, SCNA, CISSP...

Exchange Server
2003, 2007, Updating Skills, Installation, Troubleshooting, Monitoring, High Availability...

Help Desk & Support
A+, Network+, MCDST...

IIS, ISA, OCS Servers

Mastering Series
In-depth SQL, SharePoint, PerformancePoint ...

Microsoft Dynamics
CRM, GP, Great Plains...

Microsoft Office
Access, Excel, Outlook, PowerPoint, Visio, Word, VBA Programming...

Oracle, Java, PeopleSoft
Oracle DBA, PL/SQL, Java, PeopleSoft...

Project Management
Microsoft Project, IT Principles, PMI...

Security
Forefront, Security+, CEH, SCP, CISSP, DoD 8570...

SharePoint 2010
Power User (Mindsharp), Administrator, Developer ...

SharePoint 2007
Windows SharePoint Services (WSS), Designer, MOSS, Development (Mindsharp), End User ...

SQL Server
SQL 2008, SQL 2005, Analysis Services (SSAS), Integration Services (SSIS), Reporting Services (SSRS), Transact-SQL (TSQL)...

System Center, SMS, Scripting
Operations Manager (SCOM), Configuration Manager (SCCM), SoftGrid, SMS, MOM ...

Storage
EMC, DAS, SAN, NAS ...

Visual Studio & .NET
.NET, Visual Basic, C#, VBA, ASP ...

Vista
Install, Configure, Support, Mobile Computing...

VMware
ESX Server, VirtualCenter, IPv6, VMotion ...

Windows 7
Installing, Configuring, Support, Deployment, Certification, MCTS, MCITP...

Windows Server 2008
Managing, Maintaining, Upgrading, Hyper-V Clustering, PowerShell, Terminal Services, Windows Mobile...

Windows Server 2003
Managing, Maintaining, Upgrading ...

Web Basics
HTML, Cascading Style Sheets (CSS), Javascript...

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ONLC is a Microsoft Gold Certified Partner for Learning Solutions

 


ONLC is an iiBA Endorsed Education Provider

Business Process Training Classes & Certification:
ITIL & Business Analyst

IT organizations have been challenged to improve business processes in order to reduce costs and provide more consistent service. The ITIL (IT Infrastructure Library) series and the Business Analyst job roles are important components of improved business processes. Get hands-on, instructor-led training for ITIL Foundation, ITIL Practitioner and iiBA recognized Business Analyst training at ONLC Training Centers.

We provide hands-on, instructor-led classes at our more than 200 locations. You may also attend our live classes from your home/office PC via our Remote Classroom Instruction (RCI™) technology.

Click the title of the classes marked with the green flag () to see specific locations and dates of "Ready to Run" classes.  Click the title of the classes marked with the yellow flag () to see specific locations and dates of Early Notice classes.

Class Information
Click Title for Dates & Outlines Days Fee
ITIL Foundations
ITIL V3 Foundation Level Certification - ITSM Foundations V3 3 $2100
ITIL V3 Overview 1 $700    
ITIL Executive Briefing 1 $700    
ITIL V3 Intermediate Certification: Service Lifecycle Stream
ITIL Intermediate Certification: Service Strategy 3 $2100
ITIL Intermediate Certification: Service Design 3 $2100    
ITIL Intermediate Certification: Service Transition 3 $2100    
ITIL Intermediate Certification: Service Operation 3 $2100    
ITIL Intermediate Certification: CSI 3 $2100    
ITIL V3 Intermediate Certification: Service Capability Stream
ITIL Intermediate Certification: Service Offerings and Agreements 5 $2900    
ITIL Intermediate Certification: Planning, Protection and Optimization 5 $2900    
ITIL Intermediate Certification: Release, Control and Validation 5 $2900    
ITIL Intermediate Certification: Operational Support and Analysis 5 $2900    
ITIL Expert
ITIL Advanced: Service Manager Bridge 4 $2500    
ITIL Advanced: Managing Through the Lifecycle 5 $2900    
Business Analysis
Business Analysis for the IT Professional 4 $2195
Modeling Techniques for the Business Analyst 4 $2995
Software Quality Assurance 3 $1695    
Effective Use Case Development 4 $2195
Effective Methods of Software Testing Workshop 3 $1695

NEWS & OFFERS

What is a Business Analyst?
The Business Analyst is responsible for requirements development and requirements management. Specifically, the Business Analyst elicits, analyzes, validates and documents business, organizational and/or operational requirements. Solutions are not predetermined by the Business Analyst, but are driven solely by the requirements of the business. Solutions often include a systems development component, but may also consist of process improvement or organizational change.

To learn more about Business Analyst, see our Business Analyst Classes & Certification page

What is ITIL?
The Information Technology Infrastructure Library (ITIL®) is a framework of best practice approaches intended to facilitate the delivery of high quality information technology (IT) services. ITIL outlines an extensive set of management procedures that are intended to support businesses in achieving both quality and value for money in IT operations. These procedures are supplier independent and have been developed to provide guidance across the breadth of IT infrastructure, development, and operations.

To learn more about ITIL, view our ITIL Classes & Certification page

 

 

Questions?
To learn more about our Business Process curriculum which includes ITIL and Business Analysis classes, or in the event of questions contact our Education Advisors at

1.800.288.8221

 

 

  ONLC TRAINING CENTERS 800-288-8221 (USA) / 302-225-4470 (Other) www.onlc.com  

ONLC Training Centers has grown to be the largest IT training company in the US with over 200 classroom training locations. Click the links below to learn why so many people are selecting us as their training provider.

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Locations by State Click to view listings by state
  Over 200 sites throughout North America. For site details see ONLC Locations

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  Attend hands on, instructor-led computer classes at our more than 200 classroom locations in these cities...

Attend class from Your Location Click to view listings
  In addition to our sites, you can attend class from your PC via RCI™ in these and other areas...