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| Click Title for Dates & Outlines | Days | Fee |
| Microsoft CRM 2011 | ||
| 80442: Introduction to Microsoft Dynamics CRM 2011 | 1 | $595  |
| 80290: Marketing Automation in Microsoft Dynamics CRM 2011 | 1 | $595 |
| 80291: Sales Management in Microsoft Dynamics CRM 2011 | 1 | $595 |
| 80292: Service Management in Microsoft Dynamics CRM 2011 | 1 | $595  |
| 80293: Service Scheduling in Microsoft Dynamics CRM 2011 | 1 | $595 |
| 80444: Workflow and Dialog Processes in Microsoft Dynamics CRM 2011 | 1 | $595 |
| 80445: Reporting in Microsoft Dynamics CRM 2011 | 1 | $595 |
| 80294: Microsoft Dynamics CRM 2011 Customization and Configuration | 3 | $1795 |
| 80296: Microsoft Dynamics CRM 2011 Installation and Deployment | 2 | $1195 |
| Microsoft CRM 4.0 | ||
| 8911: Installation and Deployment in Microsoft Dynamics CRM 4.0 | 2 | $1195 |
| 8912: Customization and Configuration in Microsoft Dynamics CRM 4.0 | 3 | $1795 |
| 8913: Microsoft Dynamics CRM 4.0 Applications | 3 | $1795 |
| 80003: Workflow in Microsoft Dynamics CRM 4.0 | 1 | $595 |
Use this chart to see how certifications relate.
Click on a certification title
within the table or scroll down to view
the associated courses and required exams.
| STANDARD PATH | |||
Based
on Microsoft Technology  |
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 |
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| CRM 2011 | |||
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n/a | ||
|
n/a | ||
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n/a | ||
| CRM 4.0 | |||
 |
|
MCITP: Applications for Microsoft Dynamics CRM 4.0 | |
|
|
MCITP: Developer for Microsoft Dynamics CRM 4.0 | |
|
|
MCITP: Installation & Deployment for Microsoft Dynamics CRM 4.0 | |
|
|||
Certification Retirement Notice: Microsoft plans to retire all MCITP certifications for Microsoft Dynamics products by December 31, 2014. They expect to announce replacement and additional certifications for new versions of this Microsoft Dynamics product over the next six months. |
|||
CRM 2011 MCTS Certifications
Microsoft
Certified Technology Specialist:
Dynamics CRM 2011 Applications
(First series certification)
To achieve this certification you must pass the designated exam. You can help prepare for the exam by attending the courses listed.
Certification Exam
MB2-868 Microsoft Dynamics CRM 2011 Applications
Authorized Courses
(click
course title for outline & dates)
80292: Service Management in Microsoft Dynamics CRM 2011 (1
Day)
This one-day course introduces Microsoft Dynamics CRM service management functionality and explains how it helps organizations track information about cases, customer complaints or requests, and small projects. You will learn how to use the knowledge base and discusses how organizations can browse, locate, and share information in the repository. It also discusses how to create, manage and use teams and queues in Microsoft Dynamics CRM. View
outline & dates
80293: Service Scheduling in Microsoft Dynamics CRM 2011 (1
Day)
This course discusses the scheduling process, scheduling engine, and scheduling service activities in detail since they are key entry points in the scheduling process. It also discusses how to use service scheduling in situations that have complex scheduling requirements. View
outline & dates
80290: Marketing Automation in Microsoft Dynamics CRM 2011 (1
Day)
This course introduces you on how to use Microsoft Dynamics CRM to extend the effectiveness of your marketing department and provides context of how to use things such as marketing campaigns, marketing lists, and campaign templates in Microsoft Dynamics CRM. It also discusses the role of campaign activities and marketing lists in campaigns and discusses how to associate sales literature, target products and price lists with marketing campaigns. View
outline & dates
80291: Sales Management in Microsoft Dynamics CRM 2011 (1
Day)
This course introduces the capabilities of Sales Management in Microsoft Dynamics CRM that allow you to track and manage the sales process from potential to close. It provides insight on using the Product Catalog and process sales information. It also introduces some of the tools used to analyze and report on sales information. View
outline & dates
Microsoft Certified Technology Specialist: Dynamics CRM 2011 Customization & Configuration
(First series certification)
To achieve this certification you must pass the designated exam. You can help prepare for the exam by attending the course listed.
Certification Exam
MB2-866 CRM 2011 Customization and Configuration
Authorized Courses
(click
course title for outline & dates)
80294: Microsoft Dynamics CRM 2011 Customization and Configuration (3
days)
This three-day instructor-led course describes the techniques required to customize Microsoft Dynamics CRM to meet the specialized needs of businesses. The topics covered include Security; creation and configuration of entities; design of forms views and charts; auditing and Solutions. The course describes each topic and how each topic relates to the other topics to produce a full configured, effective solution. View
outline & dates
Microsoft Certified Technology Specialist: Dynamics CRM 2011 Installation & Deployment
(First series certification)
To achieve this certification you must pass the designated exam. You can help prepare for the exam by attending the course listed.
Certification Exam
MB2-867 CRM 2011 Installation and Deployment
Authorized Courses
(click
course title for outline & dates)
80296: Microsoft Dynamics CRM 2011 Installation and Deployment (2
days)
This two-day instructor course covers the installation and configuration of Microsoft Dynamics CRM 2011. The course describes the components used within a Microsoft Dynamics CRM 2011 deployment, installation instructions for the Microsoft Dynamics CRM Server, the E-mail Router, Microsoft Dynamics CRM for Office Outlook, how to configure Claims-based authentication and how to implement an Internet-facing deployment.. View
outline & dates
CRM 4.0 MCTS Certifications
Microsoft
Certified Technology Specialist:
Dynamics CRM 4.0 Applications
(First series certification)
To achieve this certification you must pass the designated exam. You can help prepare for the exam by attending the course listed.
Certification Exam
MB2-632 Microsoft Dynamics CRM 4.0 Applications
Authorized Courses
(click
course title for outline & dates)
8913: Microsoft Dynamics CRM 4.0 Applications (3
Days)
This three-day course explores the Microsoft Dynamics CRM application from a user's perspective. Application functionality covered in the course includes Sales Management, Marketing Automation, Service Management and Service Scheduling. View
outline & dates
Microsoft Certified Technology Specialist: Dynamics CRM 4.0 Customization & Configuration
(First series certification)
To achieve this certification you must pass the designated exam. You can help prepare for the exam by attending the course listed.
Certification Exam
MB2-631 CRM 4.0 Customization and Configuration
Authorized Courses
(click
course title for outline & dates)
8912: Customization and Configuration in Microsoft Dynamics CRM 4.0 (3
days)
This three-day instructor-led course provides students with the tools to configure and customize Microsoft Dynamics CRM 4.0. Configuration topics include setting up business management functions and using the Customization tools.
This course is intended for Microsoft Dynamics CRM Implementation Consultants and System Administrators and Customizers who will configure the application’s organizational settings and customize the application using its built-in customization tools. The course is not intended for developers who customize the application using Web development, JavaScript (JScript), DHTML, and the Microsoft Dynamics CRM SDK. View
outline & dates
Microsoft
Certified Technology Specialist:
Dynamics CRM 4.0 Installation & Deployment
(First series certification)
To achieve this certification you must pass the designated exam. You can help prepare for the exam by attending the course listed.
Certification Exam
MB2-633 CRM 4.0 Installation and Deployment
Authorized Courses
(click
course title for outline & dates)
8911: Installation and Deployment in Microsoft Dynamics CRM 4.0 (2
days)
This two-day instructor-led course provides students with the tools to install and configure Microsoft Dynamics CRM 4.0. The course focuses on the components used within a Microsoft Dynamics CRM deployment, the hardware and software requirements needed to successfully deploy Microsoft Dynamics CRM, and the installation instructions for the primary Microsoft Dynamics CRM components: the Microsoft Dynamics CRM Server, the E-Mail Router, and Microsoft Dynamics CRM for Office Outlook. View
outline & dates
Microsoft
Certified Technology Specialist:
Extending Dynamics CRM 4.0
(First series certification)
To achieve this certification you must pass the designated exam. You can help prepare for the exam by attending the course listed.
Certification Exam
MB2-634: CRM 4.0 Extending Microsoft Dynamics
Authorized Courses
(click
course title for outline & dates)
8912: Microsoft Dynamics CRM 4.0 Applications (3
days)
This three-day instructor-led course provides students with the tools to configure and customize Microsoft Dynamics CRM 4.0. Configuration topics include setting up business management functions and using the Customization tools.
This course is intended for Microsoft Dynamics CRM Implementation Consultants and System Administrators and Customizers who will configure the application’s organizational settings and customize the application using its built-in customization tools. The course is not intended for developers who customize the application using Web development, JavaScript (JScript), DHTML, and the Microsoft Dynamics CRM SDK. View
outline & dates
CRM 4.0 MCITP Certifications Certification Retirement Notice: Microsoft plans to retire all MCITP certifications for Microsoft Dynamics products by December 31, 2014. They expect to announce replacement and additional certifications for new versions of this Microsoft Dynamics product over the next six months. Microsoft will continue to support the achievement of this MCITP certification until July 8, 2013, at which time this certification will be retired.
Microsoft
Certified IT Professional: Applications for Microsoft Dynamics CRM 4.0
(Second series certification)
To achieve this certification you must first be certified as a MCTS: Dynamics CRM 4.0 Applications and then pass two elective exams. You can prepare for elective exams by attending the courses shown below.
Note: Other elective exams may be available for this credential. Those listed are based on ONLC's course offerings.
Certification Exam
MB2-631: Microsoft Dynamics 4.0 Customization & Configuration (elective)
70-432: Microsoft SQL Server 2008 Implementation & Maintenance (elective)
Authorized Courses
(click
course title for outline & dates)
8912: Microsoft Dynamics CRM 4.0 Applications (3
days)
(Prep for exam MB2-631)
This three-day instructor-led course provides students with the tools to configure and customize Microsoft Dynamics CRM 4.0. Configuration topics include setting up business management functions and using the Customization tools.
This course is intended for Microsoft Dynamics CRM Implementation Consultants and System Administrators and Customizers who will configure the application’s organizational settings and customize the application using its built-in customization tools. The course is not intended for developers who customize the application using Web development, JavaScript (JScript), DHTML, and the Microsoft Dynamics CRM SDK. View
outline & dates
6231: Maintaining a Microsoft SQL Server 2008 Database (5 days)
(Prep for exam 70-432)
This five-day instructor-led course provides students with the knowledge and skills to maintain a Microsoft SQL Server 2008 database. The course focuses on teaching individuals how to use SQL Server 2008 product features and tools related to maintaining a database. View
outline & dates
Microsoft
Certified IT Professional: Developer for Microsoft Dynamics CRM 4.0
(Second series certification)
To achieve this certification you must first be certified as a MCTS: Dynamics CRM 4.0 Customization & Configuration, pass an additional required exam PLUS two elective exams. You can prepare for exams by attending the courses shown below.
Note: Other exams may be available for this credential. Those listed are based on ONLC's course offerings.
Certification Exam
MB2-634: CRM 4.0 Extending Microsoft Dynamics (required)
MB2-632: Microsoft Dynamics CRM 4.0 Applications (elective)
70-536: Microsoft .NET Framework – Application Development Foundation (elective)
Authorized Courses
(click
course title for outline & dates)
8912: Microsoft Dynamics CRM 4.0 Applications (3
days)
(Prep for required exam MB2-634)
This three-day instructor-led course provides students with the tools to configure and customize Microsoft Dynamics CRM 4.0. Configuration topics include setting up business management functions and using the Customization tools.
This course is intended for Microsoft Dynamics CRM Implementation Consultants and System Administrators and Customizers who will configure the application’s organizational settings and customize the application using its built-in customization tools. The course is not intended for developers who customize the application using Web development, JavaScript (JScript), DHTML, and the Microsoft Dynamics CRM SDK. View
outline & dates
8913: Microsoft Dynamics CRM 4.0 Applications (3
days)
(Prep for elective exam MB2-632)
This three-day course explores the Microsoft Dynamics CRM application from a user's perspective. Application functionality covered in the course includes Sales Management, Marketing Automation, Service Management and Service Scheduling. View
outline & dates
2956: Foundations of Microsoft .NET 2.0 Development (3 days)
PLUS
2957: Advanced Foundations of Microsoft .NET 2.0 Development (3 days)
(Prep for elective exam 70-536)
Microsoft
Certified IT Professional: Installation & Deployment for Microsoft Dynamics CRM 4.0
(Second series certification)
To achieve this certification you must first be certified as a MCTS: Dynamics CRM 4.0 Installation & Deployment and then pass three elective exams. You can prepare for the elective exams by attending the courses shown below.
Note: Other elective exams may be available for this credential. Those listed are based on ONLC's course offerings.
Certification Exam
MB2-631: Microsoft Dynamics 4.0 Customization & Configuration (elective)
70-432: Microsoft SQL Server 2008 Implementation & Maintenance (elective)
70-642: Windows Server 2008 Network Infrastructure, Configuring (elective)
Authorized Courses
(click
course title for outline & dates)
8912: Microsoft Dynamics CRM 4.0 Applications (3
days)
(Prep for exam MB2-631)
This three-day instructor-led course provides students with the tools to configure and customize Microsoft Dynamics CRM 4.0. Configuration topics include setting up business management functions and using the Customization tools.
This course is intended for Microsoft Dynamics CRM Implementation Consultants and System Administrators and Customizers who will configure the application’s organizational settings and customize the application using its built-in customization tools. The course is not intended for developers who customize the application using Web development, JavaScript (JScript), DHTML, and the Microsoft Dynamics CRM SDK. View
outline & dates
6231: Maintaining a Microsoft SQL Server 2008 Database (5 days)
(Prep for exam 70-432)
This five-day instructor-led course provides students with the knowledge and skills to maintain a Microsoft SQL Server 2008 database. The course focuses on teaching individuals how to use SQL Server 2008 product features and tools related to maintaining a database. View
outline & dates
6420: Fundamentals of Windows Server 2008 Network Infrastructure and Application Platform (5 days)
PLUS
6421: Configuring and Troubleshooting a Windows Server 2008 Network Infrastructure (5 days)
(Preps for exam 70-642)
Microsoft Software
Assurance Vouchers Accepted Here
ONLC gladly accepts Microsoft Software Assurance (SA) Vouchers. These vouchers can be redeemed for any official Microsoft instructor-led training course that was created for the IT professional or developer audience. SA Vouchers can also be used for Microsoft Dynamics CRM courses. Need
help with the SA Voucher process? We can also provide 1x1 activation coaching. More.
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Questions?
To
learn more about ONLC's classes or in the event of questions contact our Education
Advisors at:
1.800.288.8221
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